Use Cases & Value

From insight to impact: agentic and generative AI that delivers.

Prioritized Portfolio

Decision-ready, ranked by value and feasibility—each bet tied to the capabilities it builds, the KPIs it moves, the governance it needs, and the sustainability outcomes it delivers.

Capabilities
KPIs
Governance
Sustainability

Customer Support Copilot

Retrieval‑augmented assistance and guided workflows to reduce handling time and improve experience.

  • Capabilities: Customer Service, Knowledge Management, Agent Operations
  • KPIs: AHT ↓, FCR ↑, CSAT ↑
  • Governance: PII redaction, HITL escalation, audit logs
  • Sustainability: Prompt caching, token budgets, off‑peak retraining

Contracts Intelligence

Extract obligations and risks; enable assisted review and negotiation within policy.

  • Capabilities: Legal Ops, Procurement, Risk Management
  • KPIs: Cycle time ↓, Accuracy ↑, Rework ↓
  • Governance: Data residency, model risk controls, approval workflows
  • Sustainability: Batch inference, vector reuse, minimal re‑embedding

Supply Optimization

Demand forecasting, inventory planning, and policy‑bounded auto‑negotiation across the supply chain.

  • Capabilities: Demand Planning, Inventory, Logistics
  • KPIs: OTIF ↑, Margin ↑, Stockouts ↓
  • Governance: Supplier data access, fairness constraints, traceability
  • Sustainability: Route optimization for CO₂, efficient retraining cadence

Traceability hooks are surfaced in BI dashboards and EA governance reviews to show delivered change and managed risk.